FAQ

Frequently Asked Question

General

1. What is NEXTPRIME?

NEXTPRIME is a small, family-run business based in Tripura, India, offeringinnovative, problem-solving products across categories like home, kitchen,fitness, beauty, and more.

2.Where are you located?

We operate from Agartala, Tripura. Our registered address is:
Madhya Banamalipur, Jail Ashram Road, Near Lal Bahadur SBI ATM, Tripura West,
Pin – 799001, Agartala, India.

3.Do I need an account to order?

No, you can order as a guest. However, creating an account helps you track orders
and manage returns more easily.

4.Do you offer customer support?

Yes, we’re available Mon–Sat, 10 AM–6 PM IST via WhatsApp or call at +91 6909319409
or by email at nextprime.india@gmail.com.

5.Are your products original and quality-checked?

Yes, we source products directly from trusted vendors and conduct quality checks before shipping.

Shipping & Delivery

1.Do you ship across India?

Yes, we ship to all serviceable pin codes across India.

2.Which courier partners do you use?

We ship via major carriers like Delhivery, Bluedart, Xpressbees, Ekart, DTDC,
etc., depending on your location.

3.How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location.

4.Do you offer customer support?

Yes, we’re available Mon–Sat, 10 AM–6 PM IST via WhatsApp or call at +91 6909319409
or by email at nextprime.india@gmail.com.

5.How can I track my order?

Once shipped, you’ll receive a tracking link via SMS/Email/WhatsApp to monitor your
package in real-time.

Payment

1.What payment methods do you accept?

We accept all major payment methods including UPI, debit/credit cards, net
banking, wallets, and Razorpay. Cash on Delivery (COD) is also available.

2.Is Cash on Delivery (COD) available?

Yes, COD is available with phone number verification. We may call you to confirm the
order.

3. Isit safe to pay online on your store?

Absolutely. All online payments are processed securely via Razorpay’s encrypted payment
gateway.

Returns& Refunds

1.What is your return policy?

We accept returns within 7 days of delivery. An unboxing video is required to
claim returns for damaged or incorrect items.

2.How will I get my refund?

Once the return is approved, refunds will be processed within 8–15 business days to
your original payment method.

3.Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, cancellations are
not possible.